Shipping Policy

1. Production & Shipping Time

Since our products are made to order, production time is required before shipment.

Your estimated delivery time includes:

Production Time + Shipping Time

Order Type Production Time Shipping Time Total Estimated Time
Most products 2–3 business days 2–4 business days Approximately 4–7 business days
Products requiring additional customization or production time 5–7 business days 2–4 business days Approximately 7–11 business days

Production Time Begins After Confirmation

Production begins after:

  • Your order has been successfully placed;
  • Payment has been confirmed;
  • All required customization details, images, or design files have been reviewed and confirmed.

Before production begins, we may review submitted files or customization details to ensure they meet our production requirements, including:

  • Image quality
  • Resolution
  • File format
  • Size requirements
  • Production suitability

If submitted files or information do not meet our production requirements, we may contact you to request updated files or additional details.

Please note:

  • Production timelines begin only after all required information has been received and confirmed.
  • If we are waiting for your response, updated files, approval, or additional information, your order timeline may be delayed.
  • We are not responsible for delays caused by incomplete information, incorrect files, low-quality images, failure to confirm customization details, or delays in customer response.
  • We are not responsible for delays caused by circumstances beyond our control, including carrier delays, weather conditions, holidays, customs processing, or unexpected transportation issues.
  • Shipping time begins after your product has completed production.

Delivery times are estimates and may vary depending on your location and other factors outside our control.

 

2. Shipping Locations

United States Shipping

We currently ship throughout the United States. Please note that deliveries to remote locations, islands, or U.S. territories may require additional transit time depending on the shipping carrier and local delivery conditions.

International Shipping

We offer worldwide shipping to many countries.

However, some countries or remote regions may be unavailable due to shipping restrictions, carrier limitations, customs requirements, or operational limitations.


3. Shipping Methods & Carriers

We work with reliable shipping carriers to ensure your order is delivered safely.

Depending on your location and order details, your package may be shipped through trusted carriers, including:

  • USPS
  • UPS
  • Other reliable delivery partners

The available shipping method may vary depending on your destination and order requirements.


4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

If you have any questions regarding your shipment status, please contact our customer support team.


5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review:

  • Full name
  • Shipping address
  • Apartment or unit number
  • City
  • State
  • ZIP code

Incorrect or incomplete addresses may result in delivery delays, additional shipping costs, or failed delivery attempts.

If you need to update your shipping address, please contact us as soon as possible.

Once production has started, address changes may no longer be possible.


6. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Holidays and peak seasons
  • Customs processing
  • Incorrect address information
  • Unexpected transportation issues
  • Customer delays in providing required information or approvals

We appreciate your understanding and will assist whenever possible. However, delivery dates cannot be guaranteed.


7. International Duties & Taxes

For international orders, customers may be responsible for any:

  • Import duties
  • Customs fees
  • Taxes
  • Additional charges required by the destination country

These charges are determined by local authorities and are not included in the product price or shipping cost unless otherwise stated.


8. Holiday & Peak Season Shipping

During periods of increased order volume, including holidays and promotional events, production and shipping times may take longer than usual.

We recommend placing orders in advance for gifts or time-sensitive occasions.


9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@zylomak.com

Our customer support team will be happy to assist you.