Since our products are made to order, production time is required before shipping.
Most orders typically take:
- 2–3 business days for production
- 2–4 business days for shipping
Products requiring additional customization may take:
- 5–7 business days for production
- 2–4 business days for shipping
You will receive tracking information by email once your order has shipped.
Production begins after your order has been placed, payment has been confirmed, all required customization details have been received, and your design has been reviewed and confirmed.
If we are waiting for your approval, updated files, or additional information, production may be delayed.
Yes, you may request changes or cancellations before production begins, including updates to your size, design, or shipping address.
Once production has started, your order may already be in the customization process, and changes or cancellations may no longer be possible.
Please contact us as soon as possible if you need to make a change. You can reach us at info@zylomak.com. Requests are only confirmed after receiving written approval from our team.
We carefully review every custom backdrop display before shipment. If your order arrives damaged, defective, or contains an error caused by us, please contact us within 7 days of delivery.
Please provide your order number, photos of the issue, and relevant details. Contact us at info@zylomak.com, and our team will review your request and assist with an appropriate solution.













